Posted by: admin on: June 30, 2013
Customer support is the focus of this FatCow web hosting review, as this is one of the factors that determine whether a customer will sign up with a webhosting service or not. FatCow is known for its great customer service before a customer signs up on their service and even after, which has earned them a leading status as a reliable webhosting service. Majority of FatCow customers are said to be satisfied with the support they receive every time that they want issues sorted out or understand better the service that they are being offered.
This FatCow review will highlight some of the important aspects of the customer support that the web hosting services offers its customers.
Toll-free telephone – This toll-free numbers allows customers in the US and those in other countries to contact the staff offering customer support directly. They are able to answer a variety of questions and have the problem solved in approximately thirty seconds.
Live chat – This is considered to be an easy and direct way in which customers can be assisted by technicians on the FatCow website. The process of inquiry is simple as it involves the typing of the customer’s name and their questions after clicking on the support button. The answers provided are in real-time which is of benefit to many customers.
Support and e-mail tickets – E-mails are another way in which customer support is offered to FatCow customers as the responses are timely. Furthermore, the website also has support tickets that include the filling in a form with details of the problem which will then be responded to in twelve hours.
Video tutorials – These tutorials are ideal for beginners who view them so as to understand the hosting services offered by FatCow.
In conclusion, there are other extra customer support options available to customers apart from the ones that have been mentioned in this FatCow review.
Posted by: admin on: February 1, 2013
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